E – Governance Software

Description

Secure E-Government Portals – Building a web of trust and convenience for global citizens Introduction : There are 4 types of e-Government services that are possible; Government to Citizens (G2C), Government to Businesses (G2B), Government to Employees (G2E) and Government to Government (G2G). In this position paper, I will focus on the Secure Portal possibilities for G2C. Increasingly various governmental agencies are providing services to its citizens via dedicated web sites. As a citizen requiring services from the local, state or federal government, I rely on these separate web sites not only for information but also to avail services like filing tax returns, renewal of license plates/vehicle stickers, communicate with the county for property tax issues etc. Providing a single secure portal that acts as a window to the various services is beneficial not only to the government but also to its citizens. In this position paper, I describe the need for a secure portal, current sample usage of online services by US governmental agencies, an example of an ideal web experience for a citizen to use E-Government services, the challenges and possible solutions to creating secure E-Government Portals for global citizens. Benefits of a Secure Portal The benefits of a Portal are immense. Portals act as a one stop resource for information. Having a secure e-Government Portal will reduce the costs for the government in delivering timely information to its citizens. The citizens will also benefit from timely and readily available information as well as a medium to avail services. Having a web portal will reduce the need for dedicated governmental representatives to be available by other modes of communication like Phone or email to provide information to citizens. It will be much simpler and cost effective for Governmental Representatives as well as the Representatives in governmental legislation bodies like the Senate and the Congress to get in touch with the citizens to pass information on important legislations, Citizen action items etc Challenges The challenges facing secure e-Government Portals are many. One of the primary challenges is to get a buy-in into a single IT installation from the various departments and organizations of a Government. The following statement by the Australian Prime Minister sums it up [3]: “Another challenge is the capacity of departments to successfully interact with each other in pursuit of whole of government goals and more broadly, for the entire Service to work in partnership with other bureaucracies, with business and with community groups as resources and responsibility are devolved closer to where problems or opportunities exist.” – Hon. Jon Howard, Prime Minister, Centenary of the APS Oration, 2001 Features And Module Multi-tasking is standard operating procedure for inspection departments and Multi-tasking is standard operating procedure for inspection departments and Dtsd E Gov helps you accomplish all required tasks easily, quickly and more accurately. Inspections can keep departments extremely busy, especially during peak real estate development seasons. Efficiency in the inspection process is vital to provide the best service possible to your constituents. With the Dtsd E Gov 360° view of all projects and team members, you can consistently assign the best inspector to each project. With our innovative map feature, your team can quickly understand where your inspectors are at any time geographically and the status of their progress. Licensing software that supports the needs of both citizens and internal staff for every type of license request No matter what type of license needs processing (alcohol, business, trade, professional, occupational tax, etc.), Desire Technologies(Dtsd) E Gov’s business license software helps licensing administrators process the transactions significantly faster. Integrations with other business processes, such as permitting, inspections, or code enforcement, create a seamless process, promote collaboration and increase information visibility across departments. your code enforcement process helping officers and all code enforcement staff work more efficiently to provide the best service to your community’s citizens The Desire Technologies(Dtsd) E Gov Code Enforcement software module simplifies the resolution of municipal code violations for both code enforcement officers as well as constituents. Constituents see resolution in minutes instead of months with the system’s streamlined ability to receive complaints and process them through the workflow. The bi-directional integration to core of Desire Technologies(Dtsd) E Gov and is fundamental to our entire software solution Desire Technologies (Dtsd) E Gov provides a seamless local government GIS experience. A geographic information system (GIS) helps gather, manage and analyze data. GIS is rooted in the science of geography and integrates into various data types. It analyzes spatial location and organizes multiple layers of information into visual renderings using maps and 3D scenes. With this unique capability, GIS reveals deeper insights into data, such as situations, patterns and relationships. Jurisdictions then use this geo-spatial data to make informed decisions and build smarter communities. Geographic information is the key to smarter decision-making… …almost everything a jurisdiction does, whether in day-to-day or long-term planning, revolves around geography. Not only can Desire Technologies(Dtsd) E Gov’s local government GIS module leverage and display the information on a web map, but it also interacts with the multitude of layers behind the scenes, connecting financial data with geographic data. This multilayered information is readily available on any device, mobile phone or tablet at any time. GIS can be used to streamline internal processes as well play a vital role in Planning, Economic Development and Infrastructure decisions. Our local government GIS program can help improve workflows across departments by providing you with data to solve real world problems like managing your fleet, tracking work orders or mapping streets . helps you accomplish all required tasks easily, quickly and more accurately. Inspections can keep departments extremely busy, especially during peak real estate development seasons. Efficiency in the inspection process is vital to provide the best service possible to your constituents. With the Desire Technologies(Dtsd) E Gov 360° view of all projects and team members, you can consistently assign the best inspector to each project. With our innovative map feature, your team can quickly understand where your inspectors are at any time geographically and the status of their progress. automated collaboration you need with other departments, constituents and businesses to keep your finger on the pulse of your jurisdiction’s growth and vitality Energize your jurisdiction through economic development initiatives that will lead to financial, social, and quality of life improvements for your community. Desire Technologies(Dtsd) E Gov’s economic development software module helps you manage the entire lifecycles of projects and incentives, while collaborating with businesses to ensure retention and expansion. Desire Technologies(Dtsd) E Gov helps your jurisdiction better compete for and win new economic development projects. puts power in the hands of your workforce and managers with integrated functionality that adds measurable efficiencies to all types of HR tasks, processes and reporting Desire Technologies(Dtsd) E Gov helps drive efficiency for your jurisdiction by integrating HR functionality into the same software suite that you can use to run every aspect of your organization, eliminating repetitive and manual processes. The cloud based payroll software and HCM system includes powerful functionality to manage your core HR and workforce management processes, including customizable workflows and reports. Meet your citizens’ demands for an easy and quick method for making online utility payments, while giving your staff the time they need to analyze reports and consumption trends Having an online utility billing software is a must have for modern jurisdictions; your constituents demand the ease of online payment and you should take full advantage of the resource savings it provides. Often dismissed as being “easier said than done,” Desire Tech nologies(Dtsd) E Gov’s cloud based utility billing solution can truly make it easy for you to provide secure, dependable and efficient online utility billing for major utilities like gas, water, sewage and many more. With Desire Technologies(Dtsd) E Gov’s user-friendly solution, you can easily bill customers, manage customer accounts and streamline the billing process. Desire Technologies(Dtsd) E Gov can help make your processes more streamlined and efficient. Our utility billing software is designed specifically to serve local government, which means we are able to solve your jurisdiction’s unique challenges. Whether you’re looking to analyze utility data trends, maintain a more comprehensive historical record of accounts and services, or provide your constituents with the convenience of a 24/7 online payment portal, Desire Technologies(Dtsd) E Gov is here to help. Dtsd E Gov puts power in the hands of your workforce and managers with integrated functionality that adds measurable efficiencies to all types of HR tasks, processes and reporting Desire Technologies(Dtsd) E Gov helps drive efficiency for your jurisdiction by integrating HR functionality into the same software suite that you can use to run every aspect of your organization, eliminating repetitive and manual processes. The cloud based payroll software and HCM system includes powerful functionality to manage your core HR and workforce management processes, including customizable workflows and reports. Desire Technologies (Dtsd) E Gov helps ensure projects are completed on time and within budget by automating processes, providing transparency to project status and incorporating comprehensive accounting data Desire Technologies(Dtsd) E Gov’s government project management software module enables you to accurately plan, track and execute projects. Project managers and coordinators get real-time visibility into project status and finances. You can manage responsibility, resource allocation, deadlines and run reports all from one system. Easily manage all aspects of your fund accounting, eliminating manual and paper-based processes to ensure accountability and increase accuracy Because of their sources of revenue, such as taxes, grants, appropriations, SPLOSTS, etc., local jurisdictions use fund accounting principles to track how various funds are used in accordance with restrictions placed on the fund allocations. Your constituents require the transparency you can provide by using Desire Technologies(Dtsd) E Gov to accurately measure and report on the funds’ expenses, confirming that these dollars are being spent as originally earmarked. Accurately account for, manage and improve utilization of all your jurisdiction’s assets to best provide services to your citizens Desire Technologies(Dtsd) E Gov’s local government asset management module helps you precisely manage the wide variety of assets your jurisdiction uses to deliver quality services to your constituents. The software makes it easy for you to meet the strict requirements of your asset management policy, developed to ensure tax dollars spent on assets are fully utilized, maintained and safeguarded. Clear time for your planning department staff to focus on what’s really important The demanding process of moving from application to approval often involves the collaboration of internal and external stakeholders, council members and citizens. Historically, managing both the unique needs of these parties and regulatory procedures have taken talented resources away from short- and long-term planning initiatives to manage arduous tasks and processes manually, without automation or reminders. Simplify and speed the complex steps in the permitting process to best serve your constituents The countless processes, codes and rules that must be followed during the permitting process demand collaboration between departments and efficient workflows. The Desire Technologies(Dtsd) E Gov unified permitting system software helps jurisdictions keep pace with normal and seasonal workloads to serve constituents quickly. Conclusion The number of users of the internet is growing rapidly around the world amidst growing concerns of security and privacy. With the advent and progress of internet security standards and technologies, the concerns are being handled. It is natural for Governmental agencies to embrace the online infrastructure to deliver content as well as services to their citizens. With the proper choice of secure technologies and adequate training and awareness, it is possible to have secure E-Government portals operating at various levels of the government. Example: https://www.australia.gov.au/ https://www.state.gov/ https://www.toronto.ca/ https://www.ny.gov/ https://www.mahagst.gov.in/en https://www.ird.govt.nz/